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What is Broadband?
Broadband is an 'always on' Internet connection, up to ten times faster than dial up Internet, which means no more waiting for websites to download and a much more exciting and enjoyable Internet experience.
It allows you to use your home phone at the same time. Broadband is charged at a fixed monthly rate so you can go online as often as you like with the peace of mind of knowing exactly how much your bill will be.
How do I check if my telephone line can receive broadband?
Perlico Home Broadband is available nationwide. Before ordering the service, you need to check that your line is capable of being Broadband enabled. This can be done here
What are the benefits of Perlico home broadband?
One of the main complaints about dial-up Internet is the download times - sometimes it can take hours to download software updates or music files. This is because dial up Internet uses a 'narrowband' connection through an analogue modem that has a maximum speed of 56Kilo/bits per second.
Perlico Home Broadband offers you the chance to surf the web at speeds up to forty times faster than the dial-up. This makes it perfect for downloading software, security updates, music and films, sending large email attachments or simply surfing the Internet without having to wait an age for pages to download. Also, with Perlico Home Broadband, you can make telephone calls and access the Internet, both at the same time.
Can I upgrade from dial-up to broadband?
To upgrade from Dial up to Broadband, the first thing you need to do is make sure your line is compatible with Broadband. To find out where Broadband is available, and if it's available in your area please click here and enter your phone number.
If your line is compatible for Broadband you can apply for the Perlico Home Broadband online
What information will I need to provide to get connected to broadband?
Aside from your name and address, you will need to provide your telephone number, your existing supplier account number, and a method of payment (either direct debit, or credit card details).
What happens after I submit my order?
Once you have completed your order and submitted it you will receive a confirmation e-mail from Perlico, this will give you full details of the order you have just placed, for your reference. Your order is then processed. You will receive a welcome letter shortly after this process has begun.
When will Perlico contact me?
Once the transfer of your Broadband service has been completed, you will receive a Welcome Letter with the user name and password required for setting up your connection to the Internet. You will also receive your modem separately with detailed installation instructions.
What happens if I don't hear from Perlico within the specified time?
If there is an error/query with the details provided on the order, we will contact you either by letter or telephone, to check details or advise of any problems with your order. If for some reason that Perlico have been unable to contact you, you can contact our Customer Service team.
How long will it take for me to be connected to Perlico?
We will need to connect your Home Phone service first if you are not currently connected to a Perlico Home Phone Package. Once your Home Phone has been transferred to Perlico your Broadband connection will take up to 21 working days to connection. Once connected you will receive your modem/router within 15 working days.
Will an engineer call to my house?
No, Perlico home broadband is a self-install service.
What type of computer do I need to use Perlico home broadband?
The Minimum Specification is as follows:
Pentium 200Mhz
32MB RAM
16-bit sound card
Four-speed CD-ROM player
Video card/display 800 x 600, 256 colours
150MB free on hard drive
Windows 98SE, ME, 2000 Professional, XP or Vista, or Mac OS 9 and above.
A USB or Ethernet Port
What if I have a home alarm system or PBX telephone system?
Please note that if you have a Monitored Alarm System connected to your phone line or a PBX Telephone System you will need to contact your alarm company and request they make any necessary changes to allow the broadband signal to bypass their systems.
What do I need to do if I have an ISDN or "high-speed" line?
Please note that if you have an ISDN or "Hi-Speed" line, you must first downgrade this telephone line to an "analogue" line. You will need to call your existing supplier to request this change. Once you have your analogue line installed, please apply for the Perlico Home Broadband online.
Will I experience any downtime in upgrading my internet service from ISDN to broadband?
In order to process your application, Eircom will cancel the ISDN service. DSL can only be provided on an analogue line. This will result in a downtime, which we will keep as short as possible and your second ISDN number will be removed.
What modem/router is available for Perlico broadband?
You can choose a wireless modem/router during the order process, for a once-off fee of €49.99 (charged to your first bill). This modem/router can either be plugged directly into your computer, or can be used to allow you to connect wirelessly (multiple computers can connect to the internet simultaneously with this router).
When am I going to receive my modem/router?
You will receive your Modem within 16 working days of your Broadband connection going live. If you are currently a Perlico customer for your Home Phone services your Broadband connection will go live within 21 working days of you placing the order with us. If you are not a Perlico customer for your Home Phone services we will need to move your line from your current provider to Perlico before we connect your Broadband. Moving your Home Phone service can take up to 15 working days and then your Broadband application can be processed taking up to 21 working days.
What else do I need to connect to the internet using Perlico's wireless modem/router?
In order to affect a wired connection between your computer and the router, you will need an ethernet network card in your computer. To connect wirelessly, your computer must have an 802.11g or 802.11b wireless adapter (this comes as standard in most modern laptops)
Can I use my own modem/router?
Yes, you can use your own router, but please note that Perlico will not be responsible for any malfunction to your own modem, and will not be able to support this modem should a problem arise. Also, we cannot make any assurances as to the quality of the service you will receive by using a different modem from the one supplied by us.
How easy is it to install the Perlico broadband modem/router?
Installing your broadband modem is simple and full instructions are included with your Modem. Help and support is also available on 1890 252 148 (calls charged at local rates).
What is my broadband username and password?
If you are a new Broadband customer and have not yet received your username and password yet, these are posted to you in a welcome letter at the same time as the modem.
If you cannot remember your password you can telephone our Technical Support helpline on 1890 38 38 38 for assistance.
Is there a data transfer limit with broadband
For all our 1MB broadband packages, there is a monthly download limit of 24GB. For up to 3MB packages, the limit is 36GB per month. You are entitled to use these limits in either direction without penalty. If you exceed these limits we reserve the right to charge you for any additional data (at 3 cents per MB (including VAT)).
How can I check my broadband usage?
You can log into the My Account section in order to view your broadband usage.
What are the WAN/modem settings for broadband?
The WAN/Modem settings for Broadband are as follows: Mode: RoutingEncapsulation: PPPoEMultiplex: LLCVPI: 8VCI: 35
Is broadband compatible with games consoles such as Playstation 2/3, X-Box 360 or Nintendo Wii?
You can use Broadband with any internet-enabled console to play online games. You must first configure a broadband router correctly using a PC. Once this has been done, you may plug your gaming unit into the modem using an ethernet cable, and begin your online gaming.
Broadband is a residential product for use by a single user on a single machine. You are provided with a single IP address and we will not support a network.