At Perlico, our business is based on a simple philosophy - "If we deliver great service and great value in the market, our customers will reward us with their custom - and their lifetime loyalty."
To show our commitment to Customer Service Perlico are one of the first Irish companies to publish our Customer Service statistics daily.
We are proud of our performance so compare us to the competition; we are confident that we are offering the best Customer Service around!
The following are the stats for our Customer Services Team for yesterday:
The average Customer waiting time before we answered the call was: 18 seconds
The % of Customers calls answered within 30 seconds was: 89%
The % of Customer queries that were resolved during their initial call was: 82%
On our Broadband Helpdesk:
The average Customer waiting time before we answered the call was: 21 seconds
The % of Customers calls answered within 30 seconds was: 83%
The % of Technical queries that were resolved during their initial call was: 83%
When processing new Customer orders:
% of Broadband orders live within 15 days: 91%
% of Home Phone orders live within 10 days: 93%
If you would like to help us in our commitment to improving our Customer Service please send us your feedback